Gofinx offers all information and details to help you make an informed decision about the service that you wish to subscribe. Gofinx’s subscription services information on the website is also detailed and secure to ensure that you make the appropriate payment for the required service.We may offer our services, from time to time, with or without a refund option. Refunds are made only in the following cases:

If multiple payment transactions have happened for the same service. If excess payments have been charged / paid for the service subscribed to.If the specific offer for the service or a group of services (combo services) includes the option to refund. This would typically be a part of a promotion offer and for a specified period of time. This would also be subject to such conditions and terms as would be specified in the specific offer. For example, a 30 day “NO RISK” refund offer would mean that if you are not satisfied with the service, you can intimate us and ask for a refund within 30 days of making the payment. In case it is established that a service has been subscribed to by hacking/phishing of card details or the internet banking account of a person other than the subscriber and the card holder does not wish to avail the services of Gofinx. The refund would be processed to the person who holds the card or the bank account and would be made through the banking channel. Gofinx would like to clarify, that in all the above cases, it reserves the right to adjust a part / all of the payment made to the extent it believes the subscriber has availed the service, not withstanding any of the above.

Refund will NOT be made in the following cases: If the refund has been demanded after the expiry of the “refund offer” period. The request for refund must reach Gofinx within such specified time and delays in courier etc. are not acceptable reasons for late claims. Dissatisfaction with the service after subscribing to it except in case of specific offer. In case of a “Force Majeure” event. A ‘Force Majeure’ would include (without limitation) any act of God, strikes, lockouts or other industrial disturbances, acts of the public enemy, acts of terrorism, wars, blockades, insurrections, riots, epidemics, landslides, lightning, earthquakes, fires, storms, floods, washouts, arrest and restraints of governments and people, civil disturbances, and explosions or any reason beyond the control of Gofinx. The Subscriber will be eligible for a refund only once for a particular service. In case a Subscriber has subscribed to a service, claimed refund and subscribed again for the same service, he/she will not be eligible to avail any refund. Gofinx will NOT make any CASH refunds. Refunds will be made as: A chargeback to the card, Cheque/DD,Transfer to the online account. Gofinx will take into consideration the convenience / preference of the subscriber for making the refund payment, to the extent possible. However, it reserves the right to determine the final mode of payment. A written request has to be made for seeking a refund explaining the reasons for seeking refund or under which offer he/she is claiming a refund from Gofinx. An email to info@Gofinx.com or a signed hard copy letter/fax to mentioned address on website are acceptable as written requests. The letter should state the bank account to which the refund amount is to be transferred or the address to which the cheque / DD should be delivered or the credit card details to which chargeback should happen. Refunds will be processed within 30 days of the request being received. Gofinx has the right to make the final decision on Refunds which cannot be contested in any court of law or any other authority.

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